Last Updated: September 3, 2026
Penta Group Vlore respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how Penta Group Vlore collects, uses, stores, protects, and processes personal data when you visit or use our website, contact us, submit an enquiry, request information, make a booking, or otherwise interact with our online services.
We process personal data in accordance with applicable legislation of the Republic of Albania, including Law No. 124/2024 “On Personal Data Protection”, as well as applicable decisions, instructions, and requirements issued by the competent data-protection authority.
The entity responsible for processing your personal data through this website is:
Penta Group Vlore
Vlore, Albania
Website: https://penta.al/
Email: info@penta.al
Telephone: (+355) 69 405 2555
Address: Rruga Damian Humariti, Zona Industriale, Vlorë, Albania 9401
For questions concerning privacy or the processing of your personal data, you may contact us using the details above.
Depending on how you use our website, we may collect the following categories of information:
This may include:
Full name
Telephone number
Email address
Company or organization name
Address or location information
Booking, reservation, or appointment details
Information contained in your enquiry or message
Information you provide when requesting a quotation or service
Any other information you voluntarily provide to us
You are generally free to decide whether to provide personal information. However, certain information may be necessary for us to respond to your enquiry or provide a requested service.
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
General usage and interaction information
Technical information required for website security and functionality
Where technical information constitutes personal data, it will be processed in accordance with applicable data-protection requirements.
We may collect personal data when you:
Visit our website
Complete a contact or enquiry form
Contact us by email or telephone
Request information about our services
Make or request a reservation or booking
Request a quotation
Subscribe to communications or newsletters, where available
Communicate with us through social-media platforms
Use other services or features available through our website
We may also receive limited information from service providers that support the operation of our website.
We may process personal data for purposes including:
Responding to enquiries and requests
Providing requested information
Managing bookings, reservations, appointments, or service requests
Preparing quotations or proposals
Providing and managing our services
Communicating with customers and potential customers
Managing customer relationships
Improving our website and services
Maintaining website security
Detecting and preventing fraud, misuse, or unauthorized activity
Complying with legal and regulatory obligations
Establishing, exercising, or defending legal claims
Sending marketing communications where legally permitted and, where required, based on your consent
We will not use your personal data for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by applicable law.
Depending on the circumstances, Penta Group Vlore may process your personal data on one or more legally permitted bases, including:
Your consent
The performance of a contract or steps taken at your request before entering into a contract
Compliance with a legal obligation
Protection of legitimate interests, where permitted by law
Other lawful grounds provided by applicable data-protection legislation
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
If you have provided the necessary consent, or where otherwise legally permitted, we may use your contact information to send information about:
Services
Special offers
Promotions
Events
Company news
Other information that may be relevant to you
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We will not use your personal data for direct marketing where such processing is prohibited by applicable law.
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
Essential website functionality
Security
Remembering preferences
Website performance
Traffic and usage analysis
Improving the user experience
Marketing or advertising, where applicable
Where consent is legally required for non-essential cookies, we will request your consent before placing or using those cookies.
You may also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
For additional information, please refer to our Cookie Policy.
If analytics services such as Google Analytics are used on our website, these services may collect information about how visitors interact with the website.
Depending on the configuration of the service, information may include device information, approximate location, browser information, pages visited, and interaction data.
Where required, appropriate consent mechanisms will be used before non-essential analytics technologies are activated.
We may use trusted third-party service providers to help operate our website and business.
These may include providers of:
Website hosting
Website maintenance
Email services
Contact-form services
Booking or reservation systems
Payment processing
Analytics
Marketing services
IT and cybersecurity services
Customer-support services
Where these providers process personal data on our behalf, we take appropriate steps to ensure that processing is carried out in accordance with applicable legal requirements.
Third parties may only receive information that is necessary for the relevant service or purpose, subject to applicable law.
If the website provides online payment functionality, payment information may be processed directly by a third-party payment provider.
Penta Group Vlore does not intend to collect or store complete payment-card details through its website unless expressly stated otherwise.
Payment providers may process your information according to their own privacy policies and terms.
Our website may contain links or integrations with social-media platforms.
If you interact with social-media features or visit external social-media platforms, those platforms may collect and process personal information according to their own privacy policies.
Penta Group Vlore is not responsible for the privacy practices of third-party social-media platforms.
We do not sell your personal data.
We may disclose personal data where necessary to:
Service providers acting on our behalf
Professional advisers
IT and technology providers
Payment providers
Booking or reservation providers
Government authorities or regulatory bodies where legally required
Courts, law-enforcement authorities, or other competent authorities where required by law
Other parties where disclosure is necessary to establish, exercise, or defend legal rights
We only disclose information to the extent reasonably necessary and permitted by applicable law.
Some third-party service providers may process personal data outside Albania.
Where personal data is transferred internationally, Penta Group Vlore will take appropriate measures required by applicable law to ensure that the transfer and subsequent processing are adequately protected.
Albania’s Law No. 124/2024 includes provisions concerning international transfers of personal data and gives the Commissioner supervisory responsibilities in this area.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
The retention period may depend on:
The nature of the information
The purpose for which it was collected
Whether there is an ongoing business relationship
Legal, accounting, tax, or regulatory requirements
The establishment, exercise, or defence of legal claims
When personal data is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.
We take reasonable technical and organizational measures designed to protect personal data against:
Unauthorized access
Unauthorized disclosure
Accidental loss
Destruction
Alteration
Misuse
Other unlawful processing
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Subject to applicable legal requirements and limitations, you may have rights concerning your personal data, including the right to:
Obtain information about how your personal data is processed
Request access to your personal data
Request correction of inaccurate or incomplete personal data
Request deletion of personal data where legally applicable
Request restriction of processing where legally applicable
Object to certain processing activities
Withdraw consent where processing is based on consent
Request portability of personal data where applicable
Lodge a complaint with the competent data-protection authority
The exact scope of these rights depends on the circumstances and the applicable provisions of Law No. 124/2024.
The Albanian Commissioner confirms that data subjects may lodge complaints concerning processing that they believe violates the law.
To exercise your privacy rights, please contact us using:
Email: [Insert Privacy Email]
Telephone: [Insert Telephone Number]
Address: [Insert Business Address]
Please clearly describe your request so that we can process it efficiently.
For security reasons, we may need to verify your identity before providing access to personal data or carrying out certain requests.
We will respond to valid requests within the period required by applicable law.
If you believe that your personal data has been processed unlawfully or that your privacy rights have not been respected, you may first contact Penta Group Vlore so that we can investigate the matter.
You also have the right, where applicable, to lodge a complaint with the Commissioner for the Right to Information and Protection of Personal Data of Albania.
The Commissioner is the competent supervisory authority for personal-data protection in Albania under Law No. 124/2024.
Commissioner for the Right to Information and Protection of Personal Data
Rr. “Abdi Toptani”, Nd. 5
Tirana, Albania
Telephone: +355 42 23 7200
Email: info@idp.al
Website: www.idp.al
Our website is not intentionally designed to collect personal data from children.
We do not knowingly collect personal data from children where such collection is not legally permitted.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
Our website may contain links to websites operated by third parties.
This Privacy Policy applies only to the Penta Group Vlore website.
We are not responsible for the privacy policies, security, content, or practices of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our website
Changes in technology
Changes in applicable legislation
Changes in our data-processing practices
The latest version will always be published on this page with the updated date.
If significant changes are made, we may provide additional notice where required by law.
If you have any questions about this Privacy Policy or how Penta Group Vlore processes personal data, please contact us.
Penta Group Vlore
Vlore, Albania
Website: https://penta.al/
Email: info@penta.al
Telephone: (+355) 69 405 2555
Address: Rruga Damian Humariti, Zona Industriale, Vlorë, Albania 9401
Last Updated: September 3, 2026