Last Updated: September 21, 2026
Cancellation & No-Show Policy
All vehicle reservations are subject to the following cancellation and no-show terms.
1. Non-Refundable Deposit
If the customer chooses to make a 20% deposit payment, the deposit is strictly non-refundable in the event of cancellation, regardless of the reason for cancellation.
2. Full Payment Reservations
For reservations paid in full, the customer may cancel the reservation up to 48 hours (2 days) before the scheduled rental date.
In such cases, a 20% cancellation fee will be deducted from the total amount paid. The remaining 80% of the total payment will be refunded to the customer.
3. Late Cancellation
Cancellations made less than 48 hours before the scheduled rental date are considered late cancellations and are non-refundable. No refund will be issued for late cancellations.
4. No-Show
If the customer does not cancel the reservation and fails to collect the vehicle within 24 hours after the scheduled rental date and/or agreed pick-up time, the reservation will be considered a No-Show.
In the event of a No-Show, the reservation will be automatically cancelled and no refund will be issued. Any amount paid by the customer will be forfeited.
5. Acknowledgement
By making a reservation, the customer confirms that they have read, understood, and accepted the terms of this Cancellation & No-Show Policy.
The customer acknowledges that cancellation fees and refund conditions are applied in accordance with the terms stated above.
Penta Group Vlore
Vlore, Albania
Website: https://penta.al/
Email: info@penta.al
Telephone: (+355) 69 405 2555
Address: Rruga Damian Humariti, Zona Industriale, Vlorë, Albania 9401
Penta Group Vlore reserves all rights not expressly granted under these Return & Refund Policy.